Returns & Warranty

Return Policy

We offer a 30-day return policy with a 100% money-back guarantee on all products that are defective or damaged during shipping. Simply contact us, and we'll arrange a return address, replacement, or refund—your choice.

If your order arrives defective, damaged, or incomplete, this must be reported within 7 days of the delivery date.
Returned items must be unused, in their original packaging, and include all tags to be eligible for a return.

Please note: Products purchased on sale are not eligible for return.

Return Costs

The shipping costs for returning a product are the responsibility of the customer.

Important Notes:

• If a returned item is received without packaging or does not meet the return conditions, we reserve the right to refuse the refund.
• We do not offer refunds for orders that do not arrive due to factors within your control (e.g., an incorrect delivery address provided).
• Once your return is received and inspected, we will notify you if the return is approved. If approved, the refund will be processed through the original payment method. Please allow up to 5 business days for your bank to process the refund.

To initiate a return, please contact us at info@ Travara-amsterdam.nl. If your return is accepted, you will receive instructions on how and where to send your package. Items sent back to us without prior approval will not be accepted.

---

Warranty

Thank you for choosing Travara. We want you to enjoy our products with confidence. That's why we offer an extensive 2-year warranty on all our products.

1. Warranty Conditions

Our 2-year warranty covers manufacturing defects and material flaws under normal use and proper maintenance.

2. What is covered by the warranty?

• Manufacturing defects or material flaws that prevent correct use.
• Defects in essential parts such as locks, wheels, or handles (if applicable).
• Structural problems affecting the product's functionality.

3. What is not covered by the warranty?

• Damage caused by improper use, negligence, or accidents.
• Normal wear and tear, such as scratches, dents, or cosmetic damage.
• Damage resulting from improper maintenance or storage.
• Problems due to misuse of the product.

4. Submitting a Warranty Claim

To submit a warranty claim, please contact us at info@travara-amsterdam.nl and include your proof of purchase.

• Our team will review the claim and determine if the issue is covered by the warranty.
• If approved, you will receive a replacement product free of charge.

5. Non-Transferable Warranty

The warranty applies exclusively to the original purchaser and cannot be transferred.

Do you have questions about our return policy or warranty? Feel free to contact us at info@travara-amsterdam.nl.

Thank you for your trust in Travara!